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FAQ

Avantcab / FAQ

FREQUENTLY ASKED QUESTIONS

WHAT DOES THIS WEBSITE OFFER?

AvantCab Offers Private Chauffeur Services . If you need to book a driver for hours the Private Chauffeur Services is the best way your driver Will pick up you at the time requested and Will be at your full disposal on contrated hours.

Private Chauffeur Services Includes driver and vehicle for the contracted hours

AvantCab Offers Private Tours and City Tours with a professional Tour Guide.

Discover the most emblematic places of each city or region with the help of a professional Tour Guide.

It is the best way to get to know the places privately with a private guide exclusively for you and / or your group. Avoid having to travel with pre-programmed excursions with countless stops and passengers.

We offer Tour Guide Services with all Languages just inform us  in which Language do you need and we Will provide.

Book with AvantCab Private Transfers between Cities or  Resorts. Avoid surprise expenses and hidden costs, know in advance the exact price of your service. Don´t spend money for traffic jumps or any other  extra cost.

BEFORE TRAVELING

BOOKING PROCEDURE 

Choose your Pick-up Airport / Port / Train Station,  drop-off destination and Arrival Time.

Choose your Pick-up Accommodation your drop-off Airport / Port / Train Station and the time you want our driver to pick-up you

Choose the hours you want to contact our driver and the pick up time desire.

Private Chauffeur Services Includes Driver plus Vehicle.

1.- Choose the Country and  City where your driver and Tour guide Will meet you.

2.- Choose your Tour Type and Pick-up time.

3.- Choose Passengers .

4.- Choose the language in which you want your Private tour Guide. 

After Payment you will receive an instant confirmation of your reservation and the Full Name,  Telephone and E-mail address of your Tour Guide so you can get in touch with him / her to organize your private tour.

AvantCab Only Offers Official Tour Guides, graduates from each country's universities, that meet all the requirements to offer the best service to our customers.

CANCELLATIONS

Avantcab will refund  100% your money as long as the following conditions

  • Airport / Port / Train Station transfers

Free Cancellation up to 3 hours before pick-up time for transfers up to 70 Km from pick-up to drop-off.

Free Cancellation up to 24 hours before pick-up time for transfers of more than 70 Km from Pick-up to drop-off.

  • Private Chauffeur Services .

Free Cancellation up to 3 hours before Pick-up time for services in the same city - Example Private Chauffeur Services at New York City-.

Free Cancellation up to 24 hours before Pick-up time for services between cities – Example Private Chauffeur Services between New York City and New Jersey.

 

  • Tours & City Tours

Free Cancellation up to 48 hours before Pick-up time If the Tour or City Tour are in the same City of Pick-up Location. – Example Barcelona Tour or City Tour.

Free Cancellation up to 72 hours If the Tour and City Tour are between cites – Example Barcelona City Tour plus Costa Brava.

WHEN AND WHERE WILL THE DRIVER PICK-UP ME ?

Your driver Will meet you holding a sign with lead Passenger name on the reservation on it just in front of the disembarkation door of your cruise
Please ensure that you have provided the name of the Ship

Your driver will meet you just in front of your Hotel, accommodation or address at the time requested on your reservation.

AvantCab recommends that you request the pick-up by our driver in advance If you travel to Airport / Port and Train Stations so that you can arrive at the airport / porto or train station in advance to take your flight / ship / train hassle free.

Do not hesitate to contact us if you need help to schedule with your pickup time.

HOW LONG MY  DRIVER WILL WAIT ME?

  • Standart Saloon / Economy Van / Minibus and Premium Vehicles.

You Will have 30 minutes of complementary Free waiting time arrival or pick up time requested.

  • Standart Saloon / Economy Van / Minibus.

You Will have 15 minutes of complementary free waiting time after pick-up time requested

  • Premium Vehicles.

You will have 20 minutes of complementary free waiting time after pick-up requested.

Please, call immediately at the helpline telephones that are on your voucher reservation.

Don´t worry if your flight/ Shi por Train is delayed, we always confirm and track your arrival time and this will not mean that the rates will be increased

LUGGAGE

No ! All prices display are Fixed, Includes TAX, Service, Charges and Levies with. No Surprises No Hidden Costs.

MODIFY RESERVATION

Vehicle prices displayed includes a limited number of Free child seats.

If you require child seats please click on "more options" on the 3rd step on the booking form and will display the number of child seats are free of cost.

Extra Child Seats are subject to extra cost but always are 100% guaranteed

If you or any person  of your group travel with a foldinf wheechair this are free of cost. Please ensure that you choose the reight vehicle that can fit luggage and wheelchair

If you are travel with a Non folding wheelchair and want to book a transfer please contact us and we will assist you to book your transfer.

All reservations On-line are with instant confirmation  at the same e-mail of the booking. If you do not receive your Booking Confirmation please check your Spam folder .

Please, do not hesitate to contact us to request any kind of information, thanks for your collaboration. hello@avantcab.com